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PARTNER COURSES:


 
 
 

PARTNER COURSES:

BU1ANGER MANAGEMENT IN THE WORKPLACE
Experiencing Anger
Managing your Anger
Managing your Anger in the Workplace Simulation
BU2BUSINESS GRAMMAR ESSENTIALS
Writing with Intention
Avoiding Errors in Usage and Punctuation
Avoiding Grammatical Errors in Business Writing
Crisp Composition
BU3BUSINESS WRITING ESSENTIALS
Writing with Intention
Avoiding Errors in Usage and Punctuation
Avoiding Grammatical Errors in Business Writing
Crisp Composition
Writing to Reach the Audience
Getting the Most from Business Documents
The Writing Process
TestPrep Final Exam: Business Writing Essentials
BU4INTERNATIONAL COMMUNICATIONS
The Impact of Culture on Communication
The Art of Global Communication
Improving Your Cross-cultural Communications
International Communications Simulation
Cross-cultural Communications Simulation
BU5BUSINESS INTERPERSONAL COMMUNICATION SKILLS
Interpersonal Communications: The Process
The Mechanics of Communicating Effectively
Workplace Communication Skills
Communicating for Results
Leadership Communication Skills
Resolving Conflict with Communication Skills
Communicating for Contacts
Business Interpersonal Communication Skills Simulation
Team Interpersonal Communication Skills Simulation
BU6EFFECTIVE LISTENING
Listening Basics
Listening to Comprehend
Higher Purpose Listening
Enhancing Listening Skills
Effective Listening Simulation
BU7WORKING WITH AND MANAGING DIFFICULT PEOPLE
Difficult People in the Workplace Environment
How to Work with Aggressive People
How to Work with Negative People and Procrastinators
How to Work with Arrogant and Duplicitous People
Working with and Managing Difficult People Simulation
Effective Communication with Difficult Coworkers Simulation
BU8GIVING SUCCESSFUL PRESENTATIONS
Presenting Successfully
Delivering the Message
Available Presentation Resources
Giving Successful Presentations Simulation
BU9CONFLICT IN THE WORKPLACE
Perspectives on Conflict in the Workplace
Handling Conflict
Managing Organization Conflict
Conflict in the Workplace Simulation
Managing Workplace Conflict Simulation
BU10GETTING THE RESULTS YOU WANT
Crafting Deals
Connecting and Communicating
The Process of Negotiation
The Dynamics of Interacting
Negotiating Inclusively
What to Do When the Going Gets Tough
Mastering Negotiation
Winning Negotiation Simulation
BU11PROFESSIONALISM AND BUSINESS ETIQUETTE
Standard Business Etiquette
Communication Business Etiquette
Etiquette at the Business Meeting
Business Etiquette for Supervisors
Professionalism and Business Etiquette Simulation
BU12BUILDING IMPROVED WORK RELATIONSHIPS
Effective Interfunctional Relationships
Effective Intercultural Relationships
Effective Intergender Relationships
Effective Relationships with Customers
Effective Relationships with Business Partners
Building Improved Work Relationships Simulation
BU13E-MAIL ESSENTIALS FOR BUSINESS
Using E-mail and Instant Messaging Effectively
Addressing and Redistributing E-mail
Managing Your E-mail
Final Exam: E-mail Essentials for Business
BU14BUSINESS GRAMMAR BASICS
Business Grammar: Parts of Speech
Business Grammar: Working with Words
Business Grammar: The Mechanics of Writing
Business Grammar: Punctuation
Business Grammar: Sentence Construction
Business Grammar: Common Usage Errors
Final Exam: Business Grammar Basics
BU15INTERPERSONAL COMMUNICATION
Interpersonal Communication: Communicating with Confidence
Interpersonal Communication: Targeting Your Message
Interpersonal Communication: Listening Essentials
Interpersonal Communication: Communicating Assertively
Interpersonal Communication: Being Approachable
Effective Interpersonal Communications Simulation
Making Yourself Approachable
Asserting Yourself in the Workplace
Final Exam: Interpersonal Communication
BU16WORKPLACE CONFLICT
Workplace Conflict: Recognizing and Responding to Conflict
Workplace Conflict: Strategies for Resolving Conflicts
Confrontation: What's the Best Approach
Personal Conflict Styles
Coping with Accusations in the Workplace
Managing Conflict
Manager to Manager Conflict
Conflict:Avoid, Confront, or Delay?
BU17FUNDAMENTALS OF WORKING WITH DIFFICULT PEOPLE
Working with Difficult People: Identifying Difficult People
Working with Difficult People: How to Work with Aggressive People
Working with Difficult People: How to Work with Negative People
Working with Difficult People: How to Work with Procrastinators
Working with Difficult People: How to Work with Manipulative People
Working with Difficult People: How to Work with Self-serving People
Working with Difficult People: Dealing with Micromanagers
Coping with Aggressive Behavior in the Workplace
Blame Backfires--Conquer Negative Thinking
Reacting to Co-workers Who Try Taking Advantage
BU18NEGOTIATION ESSENTIALS
Negotiation Essentials: What Is Negotiation?
Negotiation Essentials: Planning for Negotiation
Negotiation Essentials: Communicating
Negotiation Essentials: Persuading
Negotiation Essentials: Avoiding Pitfalls in Negotiations
Conducting a Successful Negotiation Simulation
Effective Body Language in Negotiations
Vendor Negotiations: Choosing the Best Approach
Location Does Matter
BU19FUNDAMENTALS OF CROSS CULTURAL COMMUNICATION
Culture and Its Effect on Communication
Communicating Across Cultures
Improving Communication in Cross-cultural Relationships
Communicating with a Cross-cultural Audience
Dispute Resolution in International Contracts
BU20LISTENING ESSENTIALS
Listening Essentials: The Basics of Listening
Listening Essentials: Improving Your Listening Skills
Effective Listening
Listening with Skill
Final Exam: Listening Essentials
BU21CONSTRUCTIVE FEEDBACK AND CRITICISM
Giving Feedback
Giving Constructive Criticism
Receiving Feedback and Criticism
Criticism in Context
Giving Appropriate Feedback
Giving Feedback to Coworkers
BU22ANGER MANAGEMENT ESSENTIALS
Anger Management Essentials: Understanding Anger
Anger Management Essentials: Managing and Controlling Anger
BU23COMMUNICATING EFFECTIVELY WITH THE ‘C’ LEVEL
Preparing to Communicate Effectively at the 'C' Level
Techniques for Communicating Effectively with Senior Executives
BU24RUNNING EFFECTIVE BUSINESS MEETINGS
Preparing for Effective Business Meetings
Managing Effective Business Meetings
Dealing with Common Meeting Problems
When Too Many Meetings Are Just Too Much
Making Meetings Work
Managing Meetings for Productivity and Effectiveness
BU25BASIC PRESENTATION SKILLS
Basic Presentation Skills: Planning a Presentation
Basic Presentation Skills: Creating a Presentation
Basic Presentation Skills: Delivering a Presentation
Handling Difficult Questions as a Presenter
BU26COMMUNICATE WITH DIPLOMACY AND TACT
The Impact of Situation and Style When Communicating with Diplomacy and Tact
Strategies for Communicating with Tact and Diplomacy
Delivering a Difficult Message with Diplomacy and Tact
BU27CONSULTING WITH THE INTERNAL CLIENT
Essentials of Internal Consulting
Internal Consulting Skills
Establishing a Relationship with Internal Clients
A Workable Solution for Internal Clients
Evaluating Internal Assignments
Consulting with the Internal Client Simulation
BU28CUSTOMER SUPPORT, PROFESSIONALISM
The Customer Support Specialist (CSS)
Support Center Services
Establishing Team and Customer Relationships
Customer Support Specialist Professionalism Simulation
BU29CUSTOMER SERVICE REPRESENTATIVE, PROFESSIONALISM
The Customer Service Representative (CSR)
Support Center Services and Work Environment
Team and Customer Relationships
BU30CUSTOMER SERVICE REPRESENTATIVE
Customer Interactions
Communication Skills
Conflict, Stress, and Time Management
BU31CUSTOMER FOCUS
Identifying and Managing Customer Expectations
Creating and Sustaining a Customer-focused Organization
Customer-focused Interaction
Listening to Your Customers
Developing Your Customer Focus
BU32ACCOUNTING 101
Accounting Fundamentals
Accrual Accounting Procedures
Accounting Systems and Closing Activities
Accounting for Cash Control
Accounting for Merchandising Businesses
TestPrep Final Exam: Accounting
BU33ACCOUNTING 102
Accounting for Partnerships
Accounting for Corporations
Analyzing Cash Flow Statements
Master Budgets
TestPrep Final Exam: Accounting 102
BU34ADVANCED BUSINESS FINANCE
Introduction to Advanced Finance
Investment Project Analysis and Selection
Raising Capital and Financing Decisions
Managing Working Capital
Corporate Restructuring
Financial Risk Management
International Finance
TestPrep Final Exam: Advanced Business Finance
BU35PRACTICAL BUDGETING SKILLS FOR BUSINESS
Creating and Analyzing an Operating Budget
The Ins and Outs of Capital Budgeting
Effective Budget Management
BU36FUNDAMENTAL FINANCE FOR NON-FINANCE PROFESSIONALS
The Principles of Financial Management
The Basics of Budgeting
Management of Cash Flows
Financial Statements
BU37FINANCE AND ACCOUNTING ESSENTIALS FOR NON-FINANCIAL PROFESSIONALS
Principles of Accounting and Finance for Non-financial Professionals
Cash Flow Management Essentials for Non-financial Professionals
The Time Value of Money and Investment Decisions for Non-financial Professionals
The Essentials of Budgeting for Non–financial Professionals
Financial Statements for Non-financial Professionals
Analyzing Financial Statements for Non-financial Professionals
Increasing Cash Flow in Times of Need
Attracting New Investors - Keeping Presentations Focused
What's Your Gross Profit Margin Really Saying?
Recognizing the Value of Intangible Assets
Recession: How it Affects Business
Assessing Nonrecurring Items in Income Statements
The Time Value of Money: Possible Pitfalls
Depreciation Methods
Using Financial Analysis for Credit Decisions
BU38BUDGETING ESSENTIALS
Organizational Budgeting Activities and the Master Budget
Planning and Preparing an Operating Budget
Preparing Operating Budgets and the Cash Budget
Using Budgets for Management and Control
Final Exam: Budgeting Essentials
BU39BASIC BUSINESS MATH SKILLS
Whole Numbers, Fractions, and Equations
Decimals and Percents
Ratios and Averages
BU40BEHAVIORAL INTERVIEWING
Building a Firm Foundation
Screening Applicants
Preparing for the Behavioral Interview
Conducting the Behavioral-based Interview
Preparing as the Interviewee
Experiencing the Behavioral-based Interview
Behavioral Interviewing Simulation
BU41RECRUITING & RETENTION STRATEGIES FOR THE TIGHT LABOR MARKET
Recruiting for the 21st Century: The Market
Recruiting for the 21st Century: Strategies
Recruiting Successfully
Online Recruiting
Facilitating Effective Hiring
Retention
BU42EFFECTIVE HIRING AND INTERVIEWING
What to Consider When Hiring
Interviewing Effectively
Choosing the Best Applicant
Effective Hiring and Interviewing Simulation
BU43RECRUITING AND RETENTION STRATEGIES
Recruiting Talent
Retaining Your Talent Pool
Creating a High-Retention Organizational Culture Simulation
Fringe Benefits: Maintaining a Competitive Hiring Advantage
Aligning Recruitment to Job Requirements
Employer Branding
Devising an Effective Corporate Wellness Program
Preventing High Turnover Rates: How to Keep the Best
Disciplines of Organizational Learning: Personal Mastery
Addressing Attrition in High Performance Teams
Surviving the Talent Crunch
BU44ESSENTIALS OF INTERVIEWING AND HIRING
Essentials of Interviewing and Hiring: Screening Applicants for Interviewing
Essentials of Interviewing and Hiring: Preparing to Interview
Essentials of Interviewing and Hiring: Conducting an Effective Interview
Essentials of Interviewing and Hiring: Behavioral Interview Techniques
Essentials of Interviewing and Hiring: Selecting the Right Candidate
Guarding Against Interviewing Biases
Screening Applicants for Emotional Intelligence
Conducting Interviews: Asking the Right Questions
Creating a Compelling Job Description
Hiring Strategic Thinkers
Hiring a New Employee
BU45ORGANIZATIONAL BEHAVIOR
Fundamentals of Organizational Behavior for the Individual
Fundamentals of Organizations – Groups
Understanding Organizational Power and Politics
Organizational Structure and Employee Behavior
Organizational Behavior: Dynamics of a Positive Organizational Culture
BU46HUMAN RESOURCES CORE KNOWLEDGE (HRCI: PHR/SPHR-ALIGNED)
Human Resources Core Knowledge: Skills, Concepts, and Tools
Human Resources Core Knowledge: Functions and Activities
Final Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned)
BU47BUSINESS MANAGEMENT AND STRATEGY (HRCI: PHR/SPHR-ALIGNED)
Business Management and Strategy: The HR Function and Business Environment
Business Management and Strategy: HR and the Strategic Planning Process
Business Management and Strategy: HR Functions and Roles
Final Exam: Business Management and Strategy (HRCI: PHR/SPHR-aligned)
BU48WORKFORCE PLANNING AND EMPLOYMENT (HRCI: PHR/SPHR-ALIGNED)
Workforce Planning and Employment: Employment Legislation
Workforce Planning and Employment: Recruitment Strategies
Workforce Planning and Employment: Sourcing and Selecting Candidates
Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies
Final Exam: Workforce Planning and Employment (HRCI: PHR/SPHR-aligned)
BU49HUMAN RESOURCE DEVELOPMENT (HRCI: PHR/SPHR-ALIGNED)
Human Resource Development: Regulations and Organizational Development
Human Resource Development: Employee Training
Human Resource Development: Performance Appraisal and Talent Management
Final Exam: Human Resource Development (HRCI: PHR/SPHR-aligned)
BU50COMPENSATION AND BENEFITS (HRCI: PHR/SPHR-ALIGNED)
Compensation and Benefits: Regulations, Strategies, and Needs Assessment
Compensation and Benefits: Managing Policies, Programs, and Activities
Compensation and Benefits: Organizational Responsibilities
Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned)
BU51EMPLOYEE AND LABOR RELATIONS (HRCI: PHR/SPHR-ALIGNED)
Employee and Labor Relations: Employment Regulations and Organizational Programs
Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution
Employee and Labor Relations: Unions and Collective Bargaining
Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned)
BU52RISK MANAGEMENT (HRCI: PHR/SPHR-ALIGNED)
Risk Management: Organizational Risk and Safety and Health Legislation
Risk Management: Workplace Safety, Security, and Privacy
Final Exam: Risk Management (HRCI: PHR/SPHR-aligned)
BU53STRATEGIC HUMAN RESOURCE MANAGEMENT (HRCI: PHR/SPHR-ALIGNED)
Strategic HR for SPHR Exam Candidates Part I
Strategic HR for SPHR Exam Candidates Part II
Final Exam: Strategic Human Resource Management (HRCI: SPHR-aligned)
BU54ACHIEVING MEASURABLE PERFORMANCE IMPACT FROM TRAINING
Training for Business Results
BU55KNOWLEDGE MANAGEMENT FUNDAMENTALS
The Art of Knowledge Management
Knowledge as Capital
Putting Knowledge to Work
Managing Knowledge Workers
Being a Knowledge Activist
TestPrep Final Exam: Knowledge Management Fundamentals
BU56THE 21ST CENTURY LEARNING CURVE
Knowledge as Strategy: Performance Improvement
The Power of the Learning Organization
The Potential of Self-directed Learning
Implementing and Evaluating Self-directed Learning
Performance Support
Benchmarking for Best Practices
BU57BUSINESS EXECUTION
Foundations for Business Execution
Creating a Business Execution Culture
Business Execution in Action
Business Execution Simulation
BU58LEADING FROM THE FRONT LINE
Challenges of the 21st Century
Organizational Culture and Leadership
Energizing and Empowering Employees
Leadership and the Knowledge Worker
Leading Change from the Front Line
Dynamics of Leadership
Leading from the Front Line Simulation
BU59MOVING FROM MANAGEMENT TO LEADERSHIP
Recognizing a Leader
The Communication of a Shared Vision
Leading by Enabling
Communication and Leadership
Coaching Performance
Leadership and Change
The Model Leader
Moving from Management to Leadership Simulation
Growing from Management into Leadership Simulation
BU60LEADERSHIP ESSENTIALS
Leadership Essentials: Motivating Employees
Leadership Essentials: Communicating Vision
Leadership Essentials: Building Your Influence as a Leader
Leadership Essentials: Leading with Emotional Intelligence
Leadership Essentials: Leading Business Execution
Leadership Essentials: Leading Innovation
Leadership Essentials: Leading Change
Leadership Essentials: Creating Your Own Leadership Development Plan
Motivating Employees and Leading Change Simulation
Leading Teams through Change
Leading Outside the Organization
Knowing When to Take Leadership Risks
Wanted-Innovation Leaders
Developing a Business Execution Culture
Leading Change
Leader as Motivator
Leading Innovation
Crafting an Organizational Vision
Motivating Human Behavior
Communicating a Shared Vision
The Emotionally Intelligent Leader
BU61EMPLOYEE ENGAGEMENT
The Benefits and Challenges of Engaging Employees
Maintaining an Engaging Organization
BU62CREATING A POSITIVE WORK ENVIRONMENT
Creating and Maintaining a Positive Work Environment
BU63DEVELOPING A CULTURE OF LEARNING
Fundamentals of Organizational Learning
Establishing the Conditions for a Learning Culture
Developing Learning Practices
Evaluating and Sustaining Organizational Learning
BU64EFFECTIVE SUCCESSION PLANNING
Initiating Succession Planning
Effective Succession Planning Determining a Talent Pool for Key Positions
Implementing and Assessing a Succession Planning Program
Succession Planning
Succession Planning and Management Programs
BU65MAKING CROSS-FUNCTIONAL TEAMS WORK
Cross-functional Team Fundamentals
Key Strategies for Managing Cross-functional Teams
Managing Internal Dynamics in a Cross-functional Team
Using Conflict to an Organisation's Advantage
Mediating Project Team Conflict
Facilitating Work-related Conflict Discussions
BU66THE VOICE OF LEADERSHIP
The Voice of Leadership Inspirational Leadership
The Voice of Leadership Self-assessment and Motivation
The Voice of Leadership Effective Leadership Communication Strategies
The Voice of Leadership The Power of Leadership Messaging
BU67HOW TO OVERCOME NEGATIVITY IN THE WORKPLACE
The Path from Pessimism to Optimism
Proactive Approaches to Stop Negativity
Overcoming Organizational Negativity
BU68EFFECTIVELY MANAGING TOP PERFORMERS
Managing and Rewarding Top Performers
BU69ADVANCED MANAGEMENT SKILLS
Managing in a Global Business Environment
Managing Cross-Functions
Managing for High Performance
Managing Managers
Managing Upward Relationships
Advanced Management Skills Simulation
BU68EFFECTIVELY MANAGING TOP PERFORMERS
Managing and Rewarding Top Performers
BU70MOVING INTO MANAGEMENT
Taking on a Management Role
Becoming a Manager: Responsibilities and Fears
Becoming a Manager: Leading and Communicating
A New Manager and the Company's Future
Moving into a Management Role Simulation
Leadership and Management Simulation
BU71PROBLEM PERFORMANCE MANAGEMENT
Problem Performance Prevention
Problem Performance Identification
Problem Performance Improvement
Addressing Problem Performance
Avoiding Problem Performance Simulation
Dealing with Problem Performance Simulation
BU72USING CHANGE PROCESS TO SUPPORT EMPLOYEES
Starting the Change Process
Managing the Change Process
Integrating Change in Your Organization
Using Change Process to Support Employees Simulation
Using Change Process to Support Teams Simulation
BU73FACILITATING SUCCESSFULLY
The Facilitator Role
Facilitative Fundamentals: Tools and Techniques
Facilitating Meetings and Work Groups
Facilitating Difficult Situations
Facilitative Tools and Formats: Offering Options
Facilitative Leadership
Facilitating Successfully Simulation
BU74COACHING WITH CONFIDENCE
Business Coaching
Successfully Coaching Relationships
The Key Stages of Coaching
The Coaching Skillset
Emotions, Mindsets and Coaching
Trends in Coaching
Coaching with Confidence Simulation
Coaching Teams and Personalities Simulation
BU75THE ESSENTIALS OF MENTORING
Mentoring Effectively
Mentoring as a Manager
Implementing a Mentoring Program for the Organization
Mentoring Strategies for the 21st Century
Achieving Success: the Help of a Mentor
Mentoring On-line
The Essentials of Mentoring Simulation
BU76APPRAISING PERFORMANCE
Assessing Performance Continuously
Performance Reviews
Appraising Performance Simulation
BU77MANAGING ORGANIZATIONAL CHANGE
Managing Change: Understanding Change
Managing Change: Building Positive Support for Change
Managing Change: Dealing with Resistance to Change
Managing Change: Sustaining Organizational Change
Communicating Properly during Layoffs
Involving Employees in Corporate Change
Communicating Organizational Change
Developing People
Beyond Change: Working with Agility
BU78BUSINESS COACHING ESSENTIALS
Business Coaching: Getting Ready to Coach
Business Coaching: Conducting Coaching Sessions
Business Coaching: Building the Coaching Relationship
Business Coaching: Using Different Coaching Styles
The Art of Effective Coaching
Coaching
BU79MANAGEMENT ESSENTIALS
Management Essentials: Directing Others
Management Essentials: Delegating
Management Essentials: Developing Your Direct Reports
Management Essentials: Confronting Difficult Employee Behavior
Management Essentials: Managing a Diverse Team
Management Essentials: Treating Your Direct Reports Fairly
Management Essentials: Caring about Your Direct Reports
Acting Decisively
Employee Dismissal
Managing Fairly
BU80FIRST TIME MANAGER ESSENTIALS
First Time Manager: Understanding a Manager's Role
First Time Manager: Challenges
First Time Manager: Meeting Expectations
Making the Move Into Management
Adopting the Appropriate Management Style
BU81PERFORMANCE APPRAISAL ESSENTIALS
Performance Appraisal Essentials: Planning for Appraisals
Performance Appraisal Essentials: Conducting Traditional Appraisals
Performance Appraisal Essentials: 360-degree Appraisals
Preparing for Your Performance Appraisal
Selecting the Appropriate Performance-appraisal Method
BU82TALENT MANAGEMENT ESSENTIALS
Talent Management: Basics
Talent Management: Planning
Talent Management: Acquiring Talent
Talent Management: Developing and Engaging Talent
Talent Management: Retaining Talent
Attracting and Retaining Talent
BU83ADVANCED MANAGEMENT SKILLS SERIES
Developing a High-performance Organization
Cross-functional Strategic Management
Managing for Rapid Change and Uncertainty
Managing High Performers
Managing New Managers
Managing Experienced Managers
Developing Adaptable Managers
Assessing Employees for Cultural Adaptability
Considering Key Features of a Policy and Procedure Manual
Employee Engagement
Delivering Bad News Effectively
Building Upward Relationships
BU84STRATEGIES FOR SUCCESSFUL EMPLOYEE ON-BOARDING
Strategies for Successful Employee Onboarding: An Introduction
Strategies for Successful Employee Onboarding: Getting Started
Strategies for Successful Employee Onboarding: Assessing Program Success
BU85MANAGING DURING DIFFICULT TIMES
Communicating during Difficult Times
Managing Resources during Difficult Times
Managing Attitudes during Difficult Times
BU86DISMISSING AN EMPLOYEE
Preparing to Dismiss an Employee
Managing the Dismissal of an Employee
BU87BUSINESS EXECUTION
Business Execution: Understanding the Fundamentals
Business Execution: Crafting a Business Strategy that Executes
Business Execution: Linking Strategy to People and Operations
Business Execution: Monitoring and Evaluating Initiatives
Fostering a Business Execution Culture
Pave Your Own Path
Performance Dashboard or Scorecard?
BU88ESSENTIALS OF FACILITATING
Using Facilitation Skills as a Manager
Facilitating Collaborative Processes
Challenges of Facilitating
BU89EFFECTIVELY MANAGING TOP PERFORMERS
Engaging Top Performers
Retaining Top Performers
Overcoming Challenges of Managing Top Performers
BU90MANAGING PROBLEM PERFORMANCE
Recognizing and Diagnosing Problem Performance
First Steps for Turning Around a Performance Problem
Using Progressive Discipline to Correct Problem Performance
Preventing Problem Performance
Underperforming Employee - Now What?
Managing Performance
BU91DIFFICULT CONVERSATIONS
Preparing for a Difficult Conversation
Having a Difficult Conversation
Handling Difficult Conversations Effectively
BU92PERFORMANCE MANAGEMENT
Planning for Performance
Monitoring and Improving Performance
Reviewing and Rewarding Performance
BU93COMPETITIVE MARKETING STRATEGIES
Competitive Strategies for a Global Marketplace
Surpassing the Competition
BU94ONLINE BRANDING STRATEGY
Introduction to Online Branding
The Online Branding Environment
Strategies for Building an Online Brand
BU95PRODUCT MANAGEMENT ESSENTIALS
Introduction to Product Management
Developing a New-product Strategy
Pricing and Profitability for Product Managers
BU96LEAN MANUFACTURING
Lean Logic
Lean Value
Lean Techniques
Lean Strategies
TestPrep Final Exam: Lean Manufacturing
BU97LOGISTICS MANAGEMENT
Overview of Logistics Management
Inventory Management
Supply Chain Logistics Management
BU98MANAGING CUSTOMER-DRIVEN PROCESS IMPROVEMENT
Why Customer Driven?
Identifying What the Customer Wants
Translating Requirements into Process Goals
Understanding Processes
Implementing Improvements
Managing Process Improvements
Managing Customer-driven Process Improvement Simulation
BU99SUPPLY CHAIN MANAGEMENT
The Fundamentals of Supply Chain Management
Supply Chain Management Strategies
Supply Chain Planning and Inventory Management
Supply Chain Management and e-Business
Supply Chain Transportation and Facility Design
BU100CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE
Leadership
Team Dynamics
Developing and Deploying Strategic Plans
Managerial Skills and Abilities
Communication Skills and Project Management
Quality Systems, Models, and Theories
Problem-Solving and Process Management Tools
Measurement: Assessment and Metrics
Customer-Focused Management
Supply Chain Management
Training and Development
BU101FUNDAMENTALS OF LEAN FOR BUSINESS ORGANIZATIONS
Introduction to Lean for Service and Manufacturing Organizations
Using Lean for Perfection and Quality
Lean Tools and Techniques for Flow and Pull
Value Stream Mapping in Lean Business
Applying Lean in Service and Manufacturing Organizations
Five Steps to Perfection: Implementing Lean
Value Stream Maps for Non-manufacturing Processes
BU102OPERATIONS MANAGEMENT
Operations Management and the Organization
Operations Management: Product and Service Management
Operations and Supply Chain Management
Operations Management: Inventory Management
Operations Management: Forecasting and Capacity Planning
Operations Management: Operations Scheduling
Operations Management: Management of Quality
Operations Management: Facilities Planning and Management
BU103PURCHASING AND VENDOR MANAGEMENT ESSENTIALS
Fundamentals of Purchasing and Vendor Management
Purchasing: Finding Sources of Supply
Selecting Suppliers and Administering Contracts
Evaluating Supplier Performance and Managing Supplier Relationships
BU104ACHIEVING ORGANIZATIONAL EXCELLENCE THROUGH CRITICAL THINKING
The Role of Critical Thinking in Organizations
Developing Fundamental Critical Thinking Skills
Strategies for Facilitating Critical Thinking
Critical Thinking Skills for Managing
Organizational Scope of Critical Thinking
Critical Thinking Strategies Simulation
BU105TAKE CONTROL OF YOUR TIME BY WORKING MORE EFFECTIVELY
Your Time and You
Techniques for Improved Time Management
Developing Excellent Time Management Habits
Taking Control of Your Time Simulation
BU106BUSINESS ETHICS
Making Decisions Ethically
Business Ethics for Managers
Understanding Organizational Ethics
Social Responsibility in Corporations
Business Ethics Simulation
BU107MANAGING ORGANIZATIONAL CHANGE
Views on Organizational Change
Preparing for Change
Communication during Organizational Change
Handling Organizational Change Simulation
BU108DOING BUSINESS PROFESSIONALLY
Working for Your Inner Boss: Personal Accountability
Managing from Within: Self-empowerment
Goals and Setting Goals
Creating a Positive Attitude
Pursuing Successful Lifelong Learning
Doing Business Professionally Simulation
BU109DIVERSITY ON THE JOB
Diversity on the Job: The Importance of Diversity and the Changing Workplace
Diversity on the Job: Diversity and You
Developing Workplace Diversity Awareness Simulation
Understanding Workplace Diversity
Instituting a Dress Code
Workplace Diversity: Assessing Your Organization
Managing Diversity
BU110GENERATING CREATIVE & INNOVATIVE IDEAS
Generating Creative and Innovative Ideas: Enhancing Your Creativity
Generating Creative and Innovative Ideas: Maximizing Team Creativity
Generating Creative and Innovative Ideas: Verifying and Building on Ideas
Executing Innovation
Getting Ready to Present
Creativity: Developing and Communicating Ideas
BU111EFFECTIVE TIME MANAGEMENT
Time Management: Analyzing Your Use of Time
Time Management: Planning and Prioritizing Your Time
Time Management: Avoiding Time Stealers
Coping with Information Overload
Prioritizing Personal and Professional Responsibilities
Planning for Interruptions Helps with Procrastination
Setting and Managing Priorities
Coping with Conflicting Priorities
Setting Goals
Getting Time under Control
BU112PROBLEM SOLVING AND DECISION-MAKING STRATEGIES
Problem Solving: The Fundamentals
Problem Solving: Determining and Building Your Strengths
Problem Solving: Digging Deeper
Decision Making: The Fundamentals
Decision Making: Tools and Techniques
Decision Making: Making Tough Decisions
Uncovering the Root Problem
Playing the Devil's Advocate in Decision Making
Turning Problems Around with Reverse Brainstorming
Problem Solving: Process, Tools, and Techniques
BU113CRITICAL THINKING ESSENTIALS
Critical Thinking Essentials: What Is Critical Thinking
Critical Thinking Essentials: Applying Critical Thinking Skills
Critical Thinking
BU114BUILDING AND MAINTAINING TRUST
Building Trust
Rebuilding Trust
Rebuilding Trust
The Fruits of Integrity: Building Trust at Work
BU115PERSONAL PRODUCTIVITY IMPROVEMENT
Personal Productivity Improvement: Managing Your Workspace
Personal Productivity: Self-organization and Overcoming Procrastination
Personal Productivity Improvement: Managing Tasks and Maximizing Productivity
BU116PUBLIC SPEAKING STRATEGIES
Public Speaking Strategies: Preparing Effective Speeches
Public Speaking Strategies: Confident Public Speaking
BU117DECISION-MAKING AND PROBLEM-SOLVING FOR BUSINESS
The Fundamentals of Effective Thinking
Problem Framing
Problem Solving: Generating Alternatives
Making Decisions Dynamically
Decision Making: Implementation and Evaluation
Group Problem Solving and Decision Making
Effective Thinking and Creative Problem Solving Simulation
Rational Decision-making and Problem Solving Simulation
BU118PERFORMANCE UNDER PRESSURE
Developing the Right Attitude for Performing under Pressure
Taking Action for Performing under Pressure
Performing with Others under Pressure
BU119BUSINESS ETIQUETTE AND PROFESSIONALISM
Developing Your Reputation of Professionalism with Business Etiquette
Professionalism, Business Etiquette, and Personal Accountability
Communicating with Professionalism and Etiquette
Using Business Etiquette to Build Professional Relationships
Business Etiquette in Introductions
Disciplines of Organizational Learning: Personal Mastery
Safe Small Talk
Reframing Negative Situations
Managing Goals
Broadening Your Learning Horizons
Targeting Personal Learning
BU120PERSEVERANCE AND RESILIENCE
Developing Character for Perseverance and Resilience
Achieving Goals through Perseverance and Resilience
Bouncing Back with Perseverance and Resilience
Perseverance: Flexibility in Action
Persevering through Setbacks
BU121DECISIVENESS
Developing Character for Decisiveness
Overcoming the Barriers to Decisiveness
BU122MANAGING SOFTWARE PROJECT OUTSOURCING
Making the Right Outsourcing Decision
Planning the Outsourcing Deal
The Outsourcing Project
Determining Project Quality Standards and Milestones
Measuring Project Outsourcing Success
BU123CODE OF ETHICS AND PROFESSIONAL CONDUCT – (PMI STANDARD-ALIGNED)
The Role of Ethics in Project Management
Core PMI Values and Ethical Standards
BU124MANAGING SOFTWARE PROJECT OUTSOURCING
Managing Software Project Outsourcing: Preparing to Manage an Outsourced Project
Managing Software Project Outsourcing: Developing a Vendor Contract
Managing Software Project Outsourcing: Working with the Outsourced Team
Managing Software Project Outsourcing: Dealing with Risks
BU125TERRITORIAL ACCOUNT SALES SKILLS
The Territorial Account Sales Approach
Understanding Your Target Customer's Business
Effectively Using Customer-focused Research Meetings
Gaining Access to Key Personnel at Your Target Accounts
Delivering High-impact Territorial Account Sales (TAS) Presentations
Territorial Account Sales Skills Simulation
Listening to Your Customers
BU126FIELD SALES SKILLS
Field Sales Foundations
Planning Your Field Sales Approach
Applying Your Field Sales Approach
Completing Your Field Sales Approach
Field Sales Skills Simulation
Don't Only Go for the Big Fish
Using Persuasion Techniques to Boost Sales
BU127INSIDE SALES SKILLS
Preparing for Outbound Sales Calls
Initiating Outbound Sales Calls
Completing Outbound Sales Calls
Preparing for Inbound Sales Calls
Inside Sales Skills Simulation
BU128SALES MANAGEMENT
Building a Winning Sales Team
Using Business Tools to Manage Sales Teams
Motivating a Winning Sales Team
Communicating in Sales Teams
Sales Team Management Simulation
Storming: Developing and Leading Your Sales Team
Planning Direct Mail to Generate Leads for Complex Sales
Sales Support Roles for Better Customer Interaction
The Ethics of Gift Giving
BU129SALESUNIVERSITY COMMUNICATION
Sales Communications Foundations
Sales Communications Essentials
Telesales Communications
Sales Communication Techniques Simulation
BU130SALESUNIVERSITY SALES MANUFACTURING: A SUCCESS MODEL
Sales Manufacturing(TM): Identifying Sales Opportunities
Sales Manufacturing(TM): Sales Production
Sales Manufacturing: Opportunity Development Simulation
BU131SALESUNIVERSITY SALES MATH 101: DEVELOPING A SALES PLAN FOR SUCCESS
Sales Math 101: Developing a Sales Plan for Success
BU132SALES NEGOTIATIONS
Negotiation Skills for Sales Professionals: Preparing to Negotiate
Negotiation Skills for Sales Professionals: Value Exchange
Negotiation Skills for Sales Professionals: Reaching Agreement
Talking Value with Your Customers
Dealing with Questions, Objections, and Resistance
Dealing with Negotiation Challenges
Creating a Customer-focused Organization
Negotiating Contract Terms
Communicating Your Company's Value
Turning Obstacles into Opportunities
Negotiating with Your Customer
BU133SOLUTION SELLING
Solution Selling: Mastering the Essentials
Solution Selling: Meeting an Active Need
Solution Selling: Creating New Opportunities
Connecting Customers and Solutions
Managing Implementation Problems
Turning Potential Customers into Allies
Preparing to Implement Solutions
BU134ESSENTIAL SELLING SKILLS
Essential Selling Skills: Mastering Cold Calling
Essential Selling Skills: Qualifying Sales Prospects
Essential Selling Skills: Closing the Sale
Effective Cold Calling
Getting Organized to Meet Your Sales Goals
Prompting Action through Focused Communication
Regaining Your Customer's Trust
Making Contact: Access Strategies
Managing a Sales Pipeline
Demonstrating Business Acumen
Talking about the Competition
Responding to Bad News
Communicating a High-impact Business Case
Selling with Trust
Using Competitive Selling Skills
Making the Cold Call
Aligning Your Business Case to Customer Priorities
Effective Sales Coaching
BU135STRATEGIC MANAGEMENT
Strategic Management – Planning
Strategic Management - Analysis and Choice
Strategic Management - Corporate Implementation
BU136LEADING AND IMPLEMENTING SUSTAINABLE GREEN BUSINESS STRATEGIES
Introduction to Green Business and Sustainability
Green Business: Planning Sustainability Strategies
Green Business: Implementing Sustainability Strategies
BU137THE FUNDAMENTALS OF GLOBALIZATION
The Fundamentals of Globalization: The Global Context
Fundamentals of Globalization: Analyzing the Global Environment
The Fundamentals of Globalization: Strategies for Globalization
Fundamentals of Globalization: Managing in a Global Environment
Managing Expatriates' Career Development
The Etiquette of Cross-cultural Gift Giving
Evaluating Globalization Opportunities
BU138MAKING TEAMS WORK: CAPITALIZING ON CONFLICT
Team Conflict: The Seeds of Dissent
Analyzing Workplace War Zones
Getting Past Clashes: Valuing Team Diversity
Conquering Conflict through Communication
The Path to Peace and Harmony
Manager's Performance Guide - Team Conflict Skills
Making Teams Work Simulation
BU139PARTICIPATING IN TEAMS
Effective Team-building Strategies
Effectively Communicating in Teams
The Individual's Role in a Team
Participating in Teams Simulation
BU140HIGH-PERFORMANCE ONSITE-AND VIRTUAL TEAMS
Launching Successful Virtual and On-site Teams
Leading High-performance On-site Teams
Leading High-performance Virtual Teams
Facilitating Virtual and On-site Teams
Creating Virtual and High-performance Teams Simulation
Leading High-performance Virtual Teams Simulation
BU141OPTIMIZING YOUR PERFORMANCE ON A TEAM
Being an Effective Team Member
Establishing Team Goals and Responsibilities
Elements of a Cohesive Team
Effective Team Communication
Using Feedback to Improve Team Performance
Power and Politics in Matrixed Teams
BU142LEADING TEAMS
Leading Teams: Launching a Successful Team
Leading Teams: Establishing Goals, Roles, and Guidelines
Leading Teams: Developing the Team and its Culture
Leading Teams: Building Trust and Commitment
Leading Teams: Fostering Effective Communication and Collaboration
Leading Teams: Motivating and Optimizing Performance
Leading Teams: Dealing with Conflict
Leading Teams: Managing Virtual Teams
Building Trust Incrementally
Inspiring Your Team
Support Your Leader
Developing Self-sufficient Teams
Choosing the Right Team Culture
Managing Communications in a Virtual Team
Building and Leading Teams
Meeting Team Performance Challenges
BU143HIPAA Privacy Essentials
HIPAA Privacy Essentials
 
 
 
 
 
 
 
 
 

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