TOP 10 PROBLEM INDEX

for
EMPLOYEE–RELATED ISSUES

(Identify YOUR “pain point” and our recommended solution “medicine”)

PROBLEM - COMMUNICATION BREAKDOWN

EXAMPLE: Employees misunderstand instructions, make assumptions, and miss critical details, causing errors, rework, delays, and unnecessary escalation to supervisors.

QUICK FIX - Completion Time: 45 minutes

Required SkillSets courses: Confident Communication • Active Listening

ADVANCED FIX - Completion Time: 2.2 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Accountability Frameworks • Ownership Mindset • Professional Conduct

PROBLEM - LACK OF ACCOUNTABILITY

EXAMPLE: Employees avoid ownership, wait for direction, and allow tasks to stall, creating bottlenecks, missed deadlines, and constant manager follow-up.

QUICK FIX - Completion Time: 55 minutes

Required SkillSets courses: Personal Accountability • Professional Responsibility

ADVANCED FIX - Completion Time: 2.2 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Accountability Frameworks • Ownership Mindset • Professional Conduct

PROBLEM - POOR TIME & PRIORITY MANAGEMENT

EXAMPLE: Employees struggle to prioritize work, manage pace, and complete tasks on time, resulting in rushed quality, stress, and missed commitments.

QUICK FIX - Completion Time: 50 minutes

Required SkillSets courses: Time Prioritization • Work Organization

ADVANCED FIX - Completion Time: 2.1 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Productivity Systems • Focus Management • Task Planning

PROBLEM - WORKPLACE CONFLICT & TENSION

EXAMPLE: Unresolved tension, miscommunication, and personality clashes reduce collaboration, damage morale, and pull leaders into frequent mediation.

QUICK FIX - Completion Time: 55 minutes

Required SkillSets courses: Conflict Awareness • Difficult Conversations

ADVANCED FIX - Completion Time: 2.0 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Conflict Resolution • Emotional Control • Constructive Dialogue

PROBLEM - LOW ENGAGEMENT & MOTIVATION DRIFT

EXAMPLE: Employees disengage emotionally, do the minimum required, and stop caring about outcomes, quietly reducing productivity and retention.

QUICK FIX - Completion Time: 40 minutes

Required SkillSets courses: Motivation Fundamentals • Personal Engagement

ADVANCED FIX - Completion Time: 2.2 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Team Engagement • Purpose at Work • Collaboration Skills

PROBLEM - CUSTOMER INTERACTION INCONSISTENCY

EXAMPLE: Employees deliver uneven service, tone, or follow-through, leading to customer frustration, escalations, lost trust, and revenue impact.

QUICK FIX - Completion Time: 60 minutes

Required SkillSets courses: Customer Communication • Service Interaction

ADVANCED FIX - Completion Time: 2.5 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Service Recovery • Customer Problem Solving • Stress Control

PROBLEM - EMPLOYEE BURNOUT

EXAMPLE: Excessive workload, unclear expectations, and ongoing stress lead to exhaustion, disengagement, errors, absenteeism, and turnover risk.

QUICK FIX - Completion Time: 50 minutes

Required SkillSets courses: Stress Management • Resilience Basics

ADVANCED FIX - Completion Time: 2.3 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Burnout Prevention • Emotional Regulation • Sustainable Performance

PROBLEM - INCLUSION & SENSITIVITY GAPS

EXAMPLE: Unintentional behaviors, bias, and lack of awareness create discomfort, disengagement, and cultural friction across diverse teams.

QUICK FIX - Completion Time: 50 minutes

Required SkillSets courses: Inclusion Awareness • Micro-Behavior Recognition

ADVANCED FIX - Completion Time: 2.4 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Bias Awareness • Inclusive Collaboration • Allyship

PROBLEM - DISTRIBUTED WORKFORCE FRICTION

EXAMPLE: Teams working across shifts, locations, or remote settings experience coordination gaps, misalignment, and weak follow-through.

QUICK FIX - Completion Time: 55 minutes

Required SkillSets courses: Distributed Team Basics • Clear Expectations

ADVANCED FIX - Completion Time: 2.1 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Collaboration at a Distance • Engagement Across Locations • Team Connection

PROBLEM - RISKY EVERYDAY SECURITY BEHAVIOR

EXAMPLE: Unsafe habits such as phishing clicks, weak passwords, and poor device practices expose the organization to security and compliance risk.

QUICK FIX - Completion Time: 30 minutes

Required SkillSets courses: Security Awareness • Phishing Prevention

ADVANCED FIX - Completion Time: 3.0 hours (Includes the Quick Fix courses and also the below noted courses)

Required SkillSets courses: Secure Device Use • Secure Communication • Security Fundamentals