Professional Development - Anger Management in the Workplace

• Title: The Essentials for Anger Management

Professional Development: Achieving Emotional Intelligence

• Title: Navigating Your Own Emotions
• Title: Navigating Other People's Emotions
• Title: Navigating the Workplace with Emotional Intelligence

Professional Development - Working with Difficult People

• Title: Difficult People: Why They Act That Way and How to Deal with Them
• Title: Difficult People: Can't Change Them, so Change Yourself
• Title: Difficult People: Strategies to Keep Everyone Working Together

Professional Development - Time Management

• Title: Aligning Goals and Priorities to Manage Time
• Title: Make the Time You Need: Get Organized
• Title: The Art of Staying Focused

Professional Development - Improving Your Personal Productivity

• Title: Avoid Procrastination by Getting Organized Instead
• Title: Maximize Your Productivity by Managing Time and Tasks
• Title: Achieve Productivity in Your Personal Life

Professional Development - Skills for Communication Success

• Title: The Art and Science of Communication
• Title: Making an Impact with Non-verbal Communication
• Title: Trust Building through Effective Communication
• Title: Choosing the Right Interpersonal Communication Method to Make Your Point
• Title: Become a Great Listener
• Title: Do We Have a Failure to Communicate?
• Title: Communicating with Confidence

Professional Development - Communicate with Diplomacy and Tact

• Title: Acting with Diplomacy and Tact
• Title: Navigating Challenging Situations with Diplomacy and Tact

Professional Development - Developing Your Listening Skills

• Title: Listening Even When it's Difficult to Listen
• Title: Using Active Listening in Workplace Situations

Professional Development - Communicating with Senior Executives

• Title: Capturing the Attention of Senior Executives

Professional Development - Cross Cultural Communication

• Title: How Culture Impacts Communication
• Title: Using Communication Strategies to Bridge Cultural Divides

Professional Development - Effective Business Writing

• Title: Audience and Purpose in Business Writing
• Title: Clarity and Conciseness in Business Writing
• Title: Editing and Proofreading Business Documents

Professional Development - Practical Grammar for Business Writing

• Title: Using the Parts of Speech
• Title: Getting the Details Right: Spelling Basics
• Title: Abbreviating, Capitalizing, and Using Numbers
• Title: Using Punctuation Marks
• Title: Creating Well-constructed Sentences
• Title: Troublesome Words and Phrases: Common Usage Mistakes in Writing

Professional Development - Using E-mail Effectively in the Workplace

• Title: Writing Effective E-mails and Instant Messages
• Title: Sending E-mails to the Right People
• Title: Organizing Your E-mail

Professional Development - First Time Manager Essentials

• Title: The Reality of Being a First-time Manager
• Title: Facing Challenges as a First-time Manager

Professional Development - Leveraging Key Management Techniques

• Title: Effectively Directing and Delegating as a Manager
• Title: Managing Employee Development
• Title: Facing the Management Challenges of Difficult Behavior and Diverse Teams
• Title: Being a Fair and Caring Manager

Professional Development - Operations Management: Efficiency of Production

• Title: Operations Management Functions and Strategies
• Title: Strategic Product and Service Management
• Title: Supply Chain Management Basics: Cutting Costs and Optimizing Delivery
• Title: Inventory Management: Aligning Inventory with Production and Demand
• Title: Optimizing Operations Using Demand Forecasting and Capacity Management

Professional Development - Managing in Difficult Times

• Title: Being an Effective Manager When Times Are Tough
• Title: Managing Motivation during Organizational Change
• Title: How to Manage Difficult Conversations

Professional Development - Running Effective Business Meetings

• Title: Planning Meetings Fit for Purpose
• Title: Running Meetings in Better Directions

Professional Development - Making the Most of Your Presentations

• Title: Planning an Effective Presentation
• Title: Building Your Presentation
• Title: Ensuring Successful Presentation Delivery

Professional Development - Senior Professional in Human Resources

• Title: Senior Professional in Human Resources: Introduction to SPHR®
• Title: Senior Professional in Human Resources: Employment Legislation
• Title: Senior Professional in Human Resources: Business Planning
• Title: Senior Professional in Human Resources: Strategic Management
• Title: Senior Professional in Human Resources: Business Management
• Title: Senior Professional in Human Resources: Business Leadership
• Title: Senior Professional in Human Resources: HR Organization
• Title: Senior Professional in Human Resources: HR Tools and Processes
• Title: Senior Professional in Human Resources: Talent Planning
• Title: Senior Professional in Human Resources: Managing within the Law
• Title: Senior Professional in Human Resources: Talent Sourcing
• Title: Senior Professional in Human Resources: Talent Acquisition
• Title: Senior Professional in Human Resources: Employee Management
• Title: Senior Professional in Human Resources: Organizational Development
• Title: Senior Professional in Human Resources: Performance Management
• Title: Senior Professional in Human Resources: Learning Management
• Title: Senior Professional in Human Resources: Job Architecture
• Title: Senior Professional in Human Resources: Compensation Management
• Title: Senior Professional in Human Resources: Benefits Management
• Title: Senior Professional in Human Resources: Human Relations
• Title: Senior Professional in Human Resources: Employee Engagement
• Title: Senior Professional in Human Resources: Labor Relations
• Title: Senior Professional in Human Resources: Safety and Health
• Title: Senior Professional in Human Resources: Risk Management
• Title: Senior Professional in Human Resources: SPHR® Exam Summary

Professional Development - Working Remotely

• Title: Facing Virtual Team Challenges
• Title: Contributing as a Virtual Team Member
• Title: Exploring Virtual Collaboration
• Title: Establishing Effective Virtual Teams
• Title: Business Continuity Programs
• Title: Navigating Challenging Situations with Diplomacy and Tact
• Title: Forging Ahead with Perseverance and Resilience
• Title: Organizations Change So Get Ready
• Title: Organize Your Physical and Digital Workspace
• Title: The Art of Staying Focused
• Title: Take a Deep Breath and Manage Your Stress

Professional Development - Post-pandemic Workplace

• Title: Leading in the Post-pandemic Workplace
• Title: Navigating the Post-pandemic Workplace

Professional Development - Developing Effective Negotiation Skills

• Title: The First Steps in Negotiating
• Title: Negotiating the Best Solution

Professional Development - Polishing Your Professional Edge

• Title: Becoming an Accountable Professional
• Title: Becoming Your Own Best Boss
• Title: Becoming More Professional through Business Etiquette
• Title: Developing a Personal Accountability Framework

Professional Development - 360 Degree Relationships

• Title: Cultivating Relationships with Your Peers
• Title: Building Your Professional Network
• Title: Building Rapport with Your Boss

Professional Development - Managing Conflict in the Workplace

• Title: Confronting Workplace Conflict
• Title: Resolving Workplace Conflict

Professional Development - The Art of Feedback

• Title: Polishing Your Feedback Skills
• Title: Gaining a Positive Perspective on Feedback

Professional Development - Essentials of Customer Service

• Title: Rapport Building in Customer Service
• Title: Providing On-site Customer Service
• Title: Providing Telephone Customer Service
• Title: Providing Effective Internal Customer Service
• Title: Facing Confrontation in Customer Service
• Title: Designing a Customer Service Strategy

Professional Development - Customer Service Skills

• Title: Interacting with Customers
• Title: Communicating Effectively with Customers
• Title: Controlling Conflict, Stress, and Time in a Customer Service Environment
• Title: Dealing with Customer Service Incidents and Complaints
• Title: Polishing Your Skills for Excellent Customer Service
• Title: Customer Service: Fostering a Service Mindset
• Title: Customer Service: Generating Effective Solutions
• Title: Customer Service Success: Strengthening Your Service Skills
• Title: Customer Service: Becoming a Chat Agent Star

Professional Development - Accounting Basics

• Title: Key Accounting Concepts and Principles
• Title: Recording, Posting, and Balancing the Books
• Title: Preparing Financial Statements and Closing Accounts
• Title: Accounting for Stock Transactions

Professional Development - Accounting for Non-Financial Professionals

• Title: Basic Accounting Concepts for Non-financial Professionals
• Title: Basic Budgeting for Non-financial Professionals
• Title: Comprehending Financials: A Guide to Financial Statements
• Title: Financial Statement Analysis for Non-financial Professionals

Professional Development - Recruiting, On-Boarding and Retention Strategies

• Title: Hitting the Recruitment Bull's-eye
• Title: Applicant Screening: The First Step in Hiring the Best
• Title: Conducting an Effective Hiring Interview
• Title: Ensuring Onboarding Success
• Title: Positive Atmosphere: Establishing an Engaged Workforce
• Title: Positive Atmosphere: Establishing a Positive Work Environment
• Title: Positive Atmosphere: How Organizational Learning Drives Positive Change

Professional Development - Harassment Prevention

• Title: Harrasment Prevention for US Employees - Workplace
• Title: Harrasment Prevention for US Managers - Workplace

Professional Development - Transformational HR and Talent Management

• Title: Planning for Skills Needs and Managing Performance
• Title: Building Career Development Programs and Succession Planning
• Title: Implementing Transformational HR
• Title: Individual Behavior in Organizations

Professional Development - Leveraging Leadership Techniques

• Title: Key Elements of Business Execution
• Title: Building Innovation Cultures and Leaders
• Title: Leading Your Team through Change
• Title: Building a Leadership Development Plan
• Title: Aligning Unit Goals and Imperatives
• Title: Leadercamp on-demand: Seizing the Upside of Turbulence
• Title: Navigating Your Team through Strategic Change
• Title: Leading an Innovation Culture to Future-proof Your Organization
• Title: Planning Your Growth as a Leader

Professional Development - Improving Leadership Skills

• Title: Leading by Motivating
• Title: Learning from Failure
• Title: Developing Your Business Acumen
• Title: Gaining Insight through Organizational Awareness
• Title: Leading through Inspiration
• Title: Gauging Your Leadership Performance

Professional Development - Advanced Management Techniques

• Title: Gauging Your Organization's High-performing Potential
• Title: Managing for Cross-functionality
• Title: Managing Your Company's Talent
• Title: Managing the Unique Needs of Experts
• Title: Fostering Mentoring Relationships

Professional Development - Coaching to Drive Success

• Title: Coaching Techniques That Inspire Coachees to Action
• Title: Keeping Your Coachee Committed and Accountable

Professional Development - Managing Employee Performance

• Title: Keeping Top Performers Challenged
• Title: Planning an Effective Performance Appraisal
• Title: Creating a Plan for Performance Management
• Title: Detecting and Dealing with Performance Problems

Professional Development - Performance Management

• Title: Performance Engineering Nuts & Bolts: Evaluating Performance

Professional Development - Competitive Marketing Strategies

• Title: Marketing: The Process and Functions that Build Customer Relationships
• Title: Managing Motivation during Organizational Change
• Title: Creating Brands through People and Planning
• Title: The Four Ps: Essential Factors in Marketing
• Title: Building Trust: Ethics and the Marketing Mix

Professional Development - Understanding Lean Production

• Title: Using Lean to Perfect Organizational Processes
• Title: Using Lean to Improve Flow and Pull
• Title: Using Lean to Reduce Waste and Streamline Value Flow
• Title: Applying Value Stream Mapping in Lean Business

Professional Development - Business Ethics

• Title: Developing Your Business Ethics

Professional Development - Navigating Through Organizational Change

• Title: Organizations Change So Get Ready
• Title: Redefining Yourself after Organizational Change

Professional Development - Diversity on the Job

• Title: Bridging the Diversity Gap
• Title: Your Role in Workplace Diversity

Professional Development - Developing Your Critical Thinking Skills

• Title: Confronting Your Assumptions
• Title: Investigating Arguments
• Title: Reaching Sound Conclusions

Professional Development - Building and Maintaining Trust

• Title: The Building Blocks of Building Trust

Professional Development - Public Speaking Strategies

• Title: Writing and Preparing an Effective Speech
• Title: Conquering the Challenges of Public Speaking

Professional Development - Creativity in the Workplace

• Title: Unleashing Personal and Team Creativity
• Title: Verifying and Building on Creative Ideas

Professional Development - Performance Under Pressure

• Title: Managing Pressure and Stress to Optimize Your Performance
• Title: Strength under Pressure: Building Perseverance and Resilience

Professional Development - Perseverance at Work

• Title: Forging Ahead with Perseverance and Resilience
• Title: Reaching Goals Using Perseverance and Resilience

Professional Development - Facing Problems and Making Decisions

• Title: Getting to the Root of a Problem
• Title: Defining Alternative Solutions to a Problem
• Title: Choosing and Using the Best Solution

Professional Development - Sales Foundations

• Title: Prospecting: Panning for Sales Gold
• Title: The Discovery Meeting: Starting Off on the Right Foot
• Title: The Value Proposition: Getting Your Pitch Right
• Title: Turning Objection into Opportunity during a Sales Call
• Title: Negotiating Well and Going for the Close

Professional Development - Leveraging Team Leadership Skills

• Title: Building the Foundation for an Effective Team
• Title: Developing a Successful Team
• Title: Encouraging Team Communication and Collaboration
• Title: Handling Team Conflict
• Title: Leading a Cross-functional Team

Professional Development - Optimizing Performance On a Team

• Title: Being an Effective Team Member
• Title: Strategies for Building a Cohesive Team
• Title: Effective Team Communication
• Title: Establishing Team Goals and Responsibilities, and Using Feedback Effectively

Professional Development - HIPAA Privacy Essentials

• Title: HIPAA Privacy Essentials

Professional Development - Measuring Outcomes and Using KPIs

• Title: Measuring Outcomes and Using KPIs